Resume

Project: Generative AI POC – Major Media Company
Impact: Designed and authored technical documentation for a proof-of-concept integrating AWS Media2Cloud and MRE, automating video highlight generation with 90% accuracy in location and celebrity detection. Conducted requirements analysis and tested foundational model accuracy, producing an AI pipeline overview and user manuals that improved clarity and usability for engineering teams.

Project: Scalable Documentation Framework – Major Clothing Brand
Impact: Designed and implemented a reusable documentation framework embedded into app boilerplates, enabling engineering teams to produce consistent, high-quality documentation quickly. The framework included built-in guides for API queries, release notes, and architecture diagrams, standardizing processes and accelerating onboarding.

Project: P&L DataLake Documentation – Leading Beverage Company
Impact: Authored comprehensive documentation for a P&L DataLake, including data flow diagrams for 35 Azure Databricks jobs and a full-system workflow diagram. This improved developer onboarding, supported efficient scaling, and provided a single source of truth for the team.

Project: Data Ingestion Pipeline Architecture
Impact: For a financial analytics company, I innovated three architecture diagrams for the company's flagship product infrastructure combining the C4 model and UML. These diagrams helped our clients visualize the system's components and data workflows at various levels of abstraction. Additionally, I documented an Architecture Overview that presents the infrastructure in a storytelling format, enhancing its appeal and value to readers. The project was completed in two months.

Project: DevPortal Migration and Documentation
Impact: For a fashion retail company, I wrote and peer-reviewed copy texts for ten software product pages, created and tested sections for code labs, and formatted one year's worth of technology chapters and external events entries in Markdown for a DevPortal. Also, I produced AsciiDoc technical documentation for a software product in a five-month project.

Project: AWS Migration & Modernization
Impact: For a landscaping company migrating their computing infrastructure from on-premise to AWS, I created an architecture overview, a system administration guide, and a business recovery plan following the AWS Well-Architected framework, enabling our clients to familiarize themselves and resume operations through the AWS infrastructure in a three-month project.

Project: Authentication API
Impact: For a media company, I documented the Authentication API reference of their streaming service application, supporting the engineering teams in releasing the user registration and membership enrollment product features in a five-month project.

Project: Azure Migration
Impact: Updated standard operating procedures (SOPs), knowledge base articles (KBAs), and user-facing documentation for an IT service migrating their infrastructure from on-premise to the Azure cloud, resulting in the successful resumption of operations for system administrators and 40,000 users.

Project: IT Operations Insourcing
Impact: For the IT mobility team implementing their ITSM operational model, I documented standard operating procedures (SOPs), knowledge base articles (KBAs), and troubleshooting guides. I also onboarded and trained five system administrators to support the team's objectives.

Project: Basic to OAuth User Group Migration
Impact: Created workaround instructions and troubleshooting guides for the IT mobility team's help desk, resulting in a successful migration of 35,000+ end users from Basic to OAuth with a 90% CSAT

Project: VMware Boxer Launch
Impact: Created setup instructions and how-to videos to assist 2,500 mobile users in adopting the VMware Boxer app for both company and BYOD use for the IT mobility team.

Project: Bring Your Own Device (BYOD) program
Impact: Designed and developed the web documentation for the IT mobility team Bring Your Own Device (BYOD) service using Bootstrap 3 and successfully coordinated the program's release communications, resulting in the enrollment of 2,500 users.

Project: Bootstrap Implementation to Sharepoint Site
Impact: Migrated over 20 user-facing Sharepoint pages to a Bootstrap 3 website using HTML/CSS/JS, enhancing the user experience of the IT mobility team's web documentation.

Project: Major OS UAT templates
Impact: Created user acceptance testing (UAT) templates for the IT mobility team, allowing for the assessment of the service's UX and enabling the IT team to test and approve mobile beta OS releases before launch.

Project: Enrollment Guide Modernization
Impact: Simplified the mobile activation instructions for the IT mobility service's device request and enrollment process, reducing 25 PDF pages to a 5-minute read article and a 3-minute how-to video.